Free Essays on Societal Response To Television

During the 1960s, television networks and advertisers thought of their viewing audience as just one group of people. They structured their programming around the "normal† values of white, middle-class Americans. Because of this, their programming revolved around the concerns of the nuclear family. Topics such as racism or sexuality were not included in programming and ethnic minorities were excluded, for the most part, from television because they did not fit into the networks' idea of their viewing audience. In addition, profanity and coarse language, which described bodily functions and sexual activity, were also excluded. In 1961 the FCC Chairman, Newton Minow, denounced U.S. television as a â€Å"vast wasteland†. He wanted heightened federal regulation of television. Vice President Hubert H. Humphrey disagreed, he declared U.S. television â€Å"the greatest single achievement in communication that anybody or any area of the world has ever known†¦Ã¢â‚¬  And in 1963 television surpassed newspapers as an information source. A November â€Å"Roper Poll† that year indicated that 36% of Americans found television to be a more reliable source of information, compared to the 24% who favored newspapers. In the 1950’s, only 10% of American homes had a television and by 1960’s the percentage had grown to 90%. In fact, more families owned televisions than telephones. Our American society was hooked! In 1966 an article appeared in the â€Å"New York Times† that stated, â€Å"TV is not an art form or a cultural channel; it is an advertising medium ... it seems a b it churlish and un-American of people who watch television to complain that their shows are lousy. They are not supposed to be any good. They are supposed to make money." American society thought differently, they wanted more. Television had become a part of their daily lives. Today there is much controversy over television and the effects it has on our society. There ha... Free Essays on Societal Response To Television Free Essays on Societal Response To Television During the 1960s, television networks and advertisers thought of their viewing audience as just one group of people. They structured their programming around the "normal† values of white, middle-class Americans. Because of this, their programming revolved around the concerns of the nuclear family. Topics such as racism or sexuality were not included in programming and ethnic minorities were excluded, for the most part, from television because they did not fit into the networks' idea of their viewing audience. In addition, profanity and coarse language, which described bodily functions and sexual activity, were also excluded. In 1961 the FCC Chairman, Newton Minow, denounced U.S. television as a â€Å"vast wasteland†. He wanted heightened federal regulation of television. Vice President Hubert H. Humphrey disagreed, he declared U.S. television â€Å"the greatest single achievement in communication that anybody or any area of the world has ever known†¦Ã¢â‚¬  And in 1963 television surpassed newspapers as an information source. A November â€Å"Roper Poll† that year indicated that 36% of Americans found television to be a more reliable source of information, compared to the 24% who favored newspapers. In the 1950’s, only 10% of American homes had a television and by 1960’s the percentage had grown to 90%. In fact, more families owned televisions than telephones. Our American society was hooked! In 1966 an article appeared in the â€Å"New York Times† that stated, â€Å"TV is not an art form or a cultural channel; it is an advertising medium ... it seems a b it churlish and un-American of people who watch television to complain that their shows are lousy. They are not supposed to be any good. They are supposed to make money." American society thought differently, they wanted more. Television had become a part of their daily lives. Today there is much controversy over television and the effects it has on our society. There ha...

Requisitos de la tarjeta de pasaporte y beneficios

Requisitos de la tarjeta de pasaporte y beneficios La tarjeta de pasaporte una alternativa ms econà ³mica al pasaporte que pueden utilizar los ciudadanos estadounidenses para regresar a Estados Unidos. En este artà ­culo se informa sobre las caracterà ­sticas de la tarjeta de pasaporte o passport card, para quà © sirve, cà ³mo se aplica para obtenerla, cul es el costo y su vigencia. Adems, cules son las reglas especiales que aplican a los nià ±os. Para quà © sirve la tarjeta de pasaporte o passport card La tarjeta de pasaporte es uno de los documentos vlidos admitidos por las autoridades migratorias para probar la ciudadanà ­a estadounidense y asà ­ permitir el ingreso a los Estados Unidos. Sin embargo, sà ³lo se admite su utilizacià ³n en los pasos migratorios por tierra o barco y cuando el punto de origen del viaje es Mà ©xico, Canad, Bermudas o el Caribe. Es decir, no es un documento admisible para utilizar en ningà ºn aeropuerto.     Caracterà ­sticas de la passport card Las tarjetas de pasaporte cuentan con os siguientes elementos: Tiene un tamaà ±o semejante al de una licencia de manejar y se puede guardar en el billeteroTienen un chip que hace difà ­cil su falsificacià ³nEl chip no contiene informacià ³n personal del titular, sà ³lo un nà ºmero que al llegar a la frontera a una base de datos y permite al ciudadano americano regresar a su paà ­sEs muy fcil de leer por los equipos fronterizos, que pueden procesar al mismo tiempo todas las tarjetas de los ocupantes de un mismo vehà ­culo, lo que favorece la fluidez del trfico en la frontera y reduce los tiempos de espera.  ¿Cà ³mo se solicita la tarjeta de pasaporte? Llenando  por internet en documento DS-11  en el caso de no tener un pasaporte de libro vlido o tambià ©n en el caso de menores. A continuacià ³n es necesario presentarse en un Passport Aceptance Facility que puede ser una oficina de correos, la corte de Justicia e incluso una biblioteca para que acrediten la veracidad de toda la documentacià ³n. Si se tiene en la actualidad un pasaporte clsico de libro que est vigente, entonces corresponde llenar el documento DS-82 (puede obtenerse en el enlace anterior, simplemente buscando entre todas las opciones de formulario por ese nà ºmero especà ­fico). Este es el documento que tambià ©n aplica en los casos de renovacià ³n de la tarjeta de pasaporte. Al llenar ese documento se puede simplemente solicitar la tarjeta de pasaporte. Lo importante es marcar la opcià ³n correcta. Cul es el costo de la tarjeta de pasaporte Cuando se solicita por primera vez y sà ³lo la tarjeta de pasaporte el costo es de $55 para los mayores de 16 aà ±os y de $40 para los menores de dicha edad. Para los casos de renovaciones el costo es de $30 si se hace por correo. Si se aplica al mismo tiempo por un pasaporte de libro y por una tarjeta el costo actualmente es de $165 para los que solicitan por primera vez y tienen ms de 16 aà ±os, Para los menores de dicha edad el coste es de $120. Cunto tiempo se demora la tarjeta de pasaporte Como regla general todo el proceso de tramitacià ³n de la tarjeta de pasaporte se demora entre 6 y 8 semanas. Sin embargo, es posible solicitar un servicio urgente previo pago de otros $60 que hay que sumar al costo regular de la tarjeta. En estos casos todo el proceso se demora entre 2 y 3 semanas. Vigencia de la tarjeta de pasaporte Son vlidas por 10 aà ±os cuando se emiten para un ciudadano de 16 aà ±os o ms y de 5 aà ±os para los menores. Especificaciones para el caso de tarjetas de pasaporte para nià ±os Los nià ±os pueden tiene su propio pasaporte americano o su tarjeta o ambos documentos. En casos muy especà ­ficos los ciudadanos americanos pueden ingresar a Estados Unidos con documentacià ³n distinta al pasaporte clsico y a la tarjeta de pasaporte, particularmente los nià ±os cruzando una frontera terrestre (Mà ©xico y Canad). En el caso de nià ±os que viajan sà ³los o con sà ³lo uno de sus padres estos son los documentos que deben tener para asegurar que no hay problemas en el cruce de aduanas americanas. Verificar cules son los requisitos del otro paà ­s del que procede el nià ±o o al que viaja. Por ejemplo, un nià ±o americano que sale de EEUU sin la compaà ±Ãƒ ­a de sus padres porque va a Mà ©xico a ver a sus abuelos. En Mà ©xico pueden pedir que enseà ±e documentacià ³n adicional al pasaporte americano para permitirle el regreso, ya que se tienen que asegurar de que no est siendo secuestrado. Por à ºltimo, la solicitud de los pasaportes para nià ±os est sujeta a requisitos adicionales para darle mayor seguridad al proceso. Informase aquà ­ sobre reglas de pasaportes para menores, como  presencia del nià ±o en la oficina en que se solicita, quà © hacer cuando los padres no estn de acuerdo sobre sacar el pasaporte al nià ±o o no se sabe dà ³nde est uno de los padres. Cruce de frontera y otros posibles problemas Adems de tener un documento vlido para regresar a Estados Unidos, como lo es por ejemplo la tarjeta de pasaporte, hay que tener presente que las reglas sobre quà © se puede traer a Estados Unidos aplican tanto a ciudadanos como a residentes como a turistas o titulares de visas y de este modo evitar sorpresas desagradables al regresar a casa. Otro problema que puede surgir con la tarjeta de pasaporte es que se extravà ­a o sea robada. En estos casos hay que seguir inmediatamente el mismo procedimiento que se hace con el pasaporte y comunicar el problema. Este es un artà ­culo informativo. No es asesorà ­a legal

Biology2.1 Essay Example | Topics and Well Written Essays - 500 words

Biology2.1 - Essay Example sion of the virus to humans occurs as a result of human contact with an already infected fowl as well as contaminated surfaces (Centres for Disease Control and Prevention, par. 13). By definition, transmission is the spread or passing of a contagious infection from one person to another or from a contaminated surface or animal to humans. Contamination is very likely to occur in Asia due to poor hygiene amongst Asians contributed by high population. In these areas therefore, a pandemic is most likely to occur when birds are infected. In laymans terms, a pandemic is an outbreak. Centres for Disease Control and Prevention notes that the mortality or death rate as a result of a Bird Flu infection is between 90-100 per cent in most cases in forty eight hours (par. 3). This virus can pose a global threat if it changes to a form that can enhance or enable its transmission from one human being to another (Centres for Disease Control and Prevention, par. 15). Bird Flu replicates through a lytic cycle. Lytic cycle is whereby the virus invades the genetic material of the host animal and subsequently exploit the host cells to reproduce till the cells rupture hence killing them. In comparison, the virus in a lysogenic cycle reproduces without killing the cell (Brooker 379). Once a pathogen, in this case the virus attacks the human, the body reacts through adaptive immunity whereby it is able to identify the virus in case of re-infection and immediately produces antibodies that starts to attack the virus to destroy or kill it. The cells responsible for this process are B-cells and T-cells. T-cells kills the cells infected with the virus and trigger production of cells referred to as interferon that slows down its reproduction (Nathanson 88). To treat viral infections, antiviral drugs to prevent replication of the virus can be administered or drugs to kill the infected cells without killing the host (Nathanson 238). Flu vaccines are made using dead viruses. These dead viruses

Research Design Proposal Example | Topics and Well Written Essays - 750 words

Design - Research Proposal Example The statement helps the reader to understand the reality that the failure of a number of children to learn to read and write during the initial stage of their schooling has become a serious problem. Many of the children in America and the Asian countries have faced difficulty in learning various language skills such as listening, speaking, reading, and writing. The journal article named Illiteracy in America: What to Do about It notices that â€Å"But the fact t hat so many Americans graduate without these basic reading and writing skills points to the breakdown of this l adder out of illiteracy and underscores the point that it may be the condition of education that is the real determinant of illiteracy.† (Illiteracy in America: What to do about it? 1989). It is evident that the social, economical, and cultural factors play a vital role in promoting literacy problem among the students. The Primary and Secondary level students from both the rural and urban areas have faced the problem of literacy in their learning process. Researchers and educational professionals often mentioned that learning or knowledge acquisition is a complex process. Sentence formation is considered as a major step in language learning. Here, the teacher shows some pictures and objects and asked the students to say what they have observed. Educational philosophers have formed a number of learning theories and techniques for students. â€Å"In the past several years, the constructive thesis has taken on a significant role in the theorizations and practices of the international education community.† (Larochelle, Bednarz & Garrison, 1998). Exponents of social constructive theory argue that; â€Å"According to Vygotsky, humans use tools that develop from a culture, such as speech and writing, to mediate their social environments.† (Social development theory (Vygotsky), 2008). Students show

Gold Rush Effects on Gender Essay Example for Free

Gold Rush Effects on Gender Essay l These are the famous last words of men who had ventured into California to partake in the Gold Rush, only to realize a yearning to see their family. Many men underwent the hardships and the sacrifices in order to strike rich in this gamble, many men succeeded while many more failed. Often forgotten are the families that remained back home while the husband, father, or brother went west to strike gold. The families that endured sacrificed Just as much and ached for their safe return home. Commandments were created in order eassure both the miner and his wife while he undertook the expedition west. These commandments laid down a set of rules that should be followed in order to live a functioning and overall moral life while separated and in unknown environments. The Miners Ten Commandments focuses heavily on how miners should treat each other, how duties should be performed, and how to deal with the anxiety of being separated from ones family. However, The Wifes Commandments focuses primarily on how the husband should act and lists a strict set of rules he should follow in order to remain in good standing with the wife. It is extremely interesting to see how the commandments compare depending on the gender. The Wifes Commandments was first published on March 27th, 1849, in the Cleveland Plain Dealer, a newspaper. The article is filled with rules that strictly dictate the miners life. Some of them are so strict that they seem silly by demanding a grown man to abide by them. The twelfth commandment is Thou shalt not stay out later than nine oclock at night. 2 The author or authors of this work are almost being satirical by listing bed times for these men. The intended audience of this work is lmost certainly women back in the east who have husbands who were contemplating Journeying west in search of gold. The article is also worded very plain and is straight to the point. These commandments would be very reassuring, giving comfort that their husband would remain well and faithful. The Miners Ten Commandments is structured differently; having the focus of the piece on how to conduct work and not listing demands for the wife back at home. James M. Hutchings published The Miners Ten Commandments in 1853 in the Placerville Herald newspaper. Hutchings was actually born in England but moved to United States in 1848. He partook in the Gold Rush of 1849 and succeeded, becoming a wealthy miner. His commandments were so popular that he was able to publish his own magazine, Hutchings California Magazine, with the profits. However, Hutchings commandments that paint a picture of the gold rush and the community created as very principled, goal focused, and problem free. Hutchings was a chief promoter at Yosemite National Park so his work could be bias, trying to persuade travelers to go to California in order to partake in the gold rush. Nevertheless, his commandments erve to keep the work being performed by the miners fair and honest and to act as a guide for new miners. The wording of his article is very formal and reminds the reader of the Ten Holy Commandments, perhaps as a way to paint a picture of a Calitornia tree ot sin. It also addresses their tamilies and now to comtort themselves when they miss home. If we can ignore the apparent biases of the times and take the reading for what is presented, we see a very peculiar way both set of commandments are created. The Miners Ten Commandments is heavily focused on the actual daily life associated ith mining, such as preparing rations for the week and possible conflicts among miners. 3 While The Wifes Commandments is almost entirely focused on the husbands actions in California related to cheating, gambling, and drinking. There is no mention of how the wife should conduct her life, a direct opposite to the Miners Commandments. It is obvious that there were different standards for men and women at the time of the Gold Rush. By comparing specific commandments, we can see the different intentions that were perceived by each group. In The Wifes Commandments, it states hat Though shalt not take into thy house and beautiful brazen image of a servant girl, to bow down to her, to serve her, for I am a Jealous wife. 5 This entry shows that the wife is extremely concerned about her husband being unfaithful during their time separated. This is understandable for the time; the temptation of prostitutes and brothels in the mining towns were a reality. However, when reading The Miners Ten Commandments it is apparent that the author did not feel the necessity to include a commandment on avoiding lustful temptations. The commandment that onfronts staying faithful is more optimistic than presented in The Wifes Commandments. But thou shalt consider how faithfully and patiently she awaiteth thy return; yea and covereth each epistle that thou sendest with kisses of kindly welcome-until she hath thyself. 6 This entry reveals that the miner did consciously think about the sanctity of their marriage, did it addresses the problem not by listing rules, but by showing morality. The towns and camps that the miners lived in during the Gold Rush were questionable at best. Many men did not have permanent shelters and slept in tents, ome skilled craftsman such as the French were able to construct cozy little cabins to reside in, but t he majority of the housing was not as quant. None of the men had real skills with cooking, growing a garden, or mending clothing. They could hunt, but that was not sustainable. The Miners Ten Commandments acted as a guide for which men could turn to when in need. Six days thou mayst dig or pick; but the other day is Sunday; yet thou washest all thy dirty shirts, darnest all thy stockings, tap thy boots, mend thy clothing, chop the whole weeks firewood, make up and bake they bread, and boil thy pork and beans. 7 Without any knowledge on the domestic skills needed to survive, one can see how a miner thrust into California would be at a loss; the commandments aid in organizing a miners life and providing him with a solid foundation for survival. After seeing The Miners Ten Commandments, it is strange to see how The Wifes Commandments do not discuss how to keep the home going without the man around to provide. It only discusses rules for the man, and does not even reassure the woman of the love that her husband has for her. The commandments by the wife are not truly applicable to life back home or in California. The miners rules include: Though shall not steal a pick, or a shovel, or a pan from thy fellow-miner; nor take away his tools without his leave. 8 This a realistic problem that must be addresses, but a major concern in The Wifes Commandments include, Thou shalt not chew tobacco. 9 It is pretty shocking to see the difference in content and what each gender views as important. The miners tended to show more trust towards their wives by not listing a set of rules that must be obeyed by them. The list created by the wives could be renamed The Miners Commandments as seen by the Wife and it would be more itting. The Miners Ten Commandments and The Wifes Commandments reveal the expectations of the time for miners who ventured west in search of gold. Both set of commandments were primarily concerned with the actions of the miner, and not as much on the actions of the wife back home. One would think that wives being thrust into new circumstances would need Just as much guidance to survive and exceed as their husbands do. But there is an intentional focus on the miners. Perhaps it is the exposure to new opportunities and dangers that must be confronted that demands a et of commandments created by a veteran miner as well as a set created by worrisome wives with the best intentions of the family as the driving force. Whatever the case may be, there is an obvious concern for the well being of the family. All of these commandments act in order to preserve their well-being. Historian H. W. Brands said, California presented to people a new model for the American dream† one where the emphasis was on the ability to take risks, the willingness to gamble on the future. These risks however could be minimized by a careful adherence to the rules presented in both of these sets of commandments.

From Boy to Man :: Example Personal Narratives

From Boy to Man It was December 26, 2002, a day that will live in my mind forever. I had just gotten my license three days before, and all I could think about was driving around with my friends and enjoying the thought that I was actually free to go wherever I wanted, and whenever I wanted. My vehicle was a 1994 Dodge. It was the family car that had been passed down. It had gone through my father, brother, and finally down to me. It was a fine piece of machinery, to me anyway. The stereo had five stations but no tape player. The van had cruise control, but that took a long time to work. I would usually have to try it four or five times before I could ever get it to work. It had snowed a couple of days before, so the roads were okay, but they still had some snow and ice on them. Since I had my license for three days, I had already been through all the weather that God could throw at me, so I knew that I was a driving expert. All the times before, in driver's ed., I had driven in the rain, in nice weather, mostly anything, but I was not prepared for what was going to happen on this day. I picked up two of my non-driving friends because I was considered to be cool now that I could drive around without my parents. We decided that we should go to McDonald's to celebrate my achievements. I had my normal #9 with a Coke, and I forget what they got, but that's really not important. After McDonald's we decided to go out and just be teenagers, which included driving around, looking for chicks to drool over, and all the while I am thinking, "Why didn't I get my license at age 12? This is a breeze." We went out to McNeil Road to go by my old school, just to laugh at it, but something went wrong. Since it had snowed a couple of days before, the roads were worse than I had ever encountered during driver's ed. The snow was blowing back and forth on the road.

Injustices during the progressive Essay

During the late 1800’s and early 1900’s, there were a lot of injustices in the United States. The Progressive Movement, which began in the late 1800’s attempted to bring about government reforms and correct injustices in America. One example of the problem in the U.S. was over population of the American cities. More and more people began to move cities from rural areas for jobs. As you can see in Document I, the cities were overcrowded and the infrastructure could not hold up with the influx of people moving to urban areas. The people lived in overcrowded housing developments that were dirty and poor. There was also abuse in industries. This was exposed by Upton Sinclair (Document 2). One of his most well known novels was The Jungle, which showed the abuse in the meat packing industry. He uncovered how the people would take extremely spoiled meat and use it as sausage or put it in to a can. They also used all parts of the meat and even rats were found to be in the meat. By writing this book, Sinclair was able to expose the corruption in the industry of meat packing, and Congress passed the Meat Inspection Act. A position change brought about the declining numbers of children between the ages of ten and fifteen who worked. In Document 3, you can see by the chart that the number of children working decreased by 6.8% from 1890 to 1920. Children were often used as cheap labor and were abused greatly. The government was able to reduce the number of working children under sixteen during this period of time because many states passed children labor laws. Around this time, big businesses came to power. As shown in Document 4, there were many abuses in businesses. The people who ran and formed these industries/trusts/businesses, such as Andrew Carnegie, Rockefeller, and Henry Ford. They acted like the big bosses and held control of much of the U.S. industry. In Document 5, Teddy Roosevelt explained how he felt about how these big businesses (oil, steel, copper, etc.) should be regulated if they are only in it for the money and power. Teddy Roosevelt became known as  a â€Å"trust-buster† because he enforced the Sherman Antitrust Act. During the late 1800’s the Progressive Party was formed. They wanted to bring about change in the U.S. One of their main goals included the reforming of industries. In Document 6, their platform is partly shown. Under their platform, they wanted to prevent accidents, diseases acquired on the job, and unemployment. They further wanted to have better health and safety centers, and minimum wage. In 1913, the 17th Amendment was added to the Constitution (Document 7). When the Constitution was first written in 1787, the senators were elected by legislators. In order to make the selection of senators more democratic, the 17th amendment was added. It said that senators would be elected by people from each state, not by the legislature. This is why we now have candidates that campaign for seats in the senates to the people. By adding this amendment to the Constitution, it made the U.S. more democratic. Women suffrage also took place during this time. People like Susan B. Anthony (Document 8) and Elizabeth Cady Stanton worked and campaigned for women to be allowed to vote. Susan B. Anthony used the preamble of the Constitution to argue her case. She stated that the Constitution said â€Å"We the people†¦Ã¢â‚¬  not ‘We the men†¦'† She said the Constitution was written for all people, not just men. Her efforts eventually paid off, and the 19th amendment was passed in 1922 allowing women to work. In conclusion there were many injustices in the U.S. from the late 1800’s to the early 1900’s. The Progressive Movement help to bring about more change as did the government. Teddy Roosevelt tried the limit the abuses of big businesses, and women suffrage was granted, and the meat packing industry was exposed. With each time comes problems but with activists some are changed and reformed. During this time period, there were a lot of injustices and issues, many of which were discovered, addressed, and reformed.

Customer Insight

CDWP Competency Framework for the Customer Insight Profession Delivering a Professional Service Delivers a professional service that contributes to organisational effectiveness by: Delivering a Customer Focused Service Develops and delivers customer-led services by: Analysing, Improving and Changing Analyses and uses evidence to inform improvement and deliver change by: Managing People and Performance Manages people and resources, and applies project and programme management techniques, to achieve high performance and value for money by: Building Capability LeadingBuilds capability to meet current and future business needs through continuous learning and by communicating in ways that support productive working relationships by: Developing Knowledge and Skills Develops knowledge and skills to meet current and future business needs. Leads by example to deliver business results by: Knowing the Business Understands the organisation and its customers and how customer insight can contribut e to improved services for customers. Responding to Customer Needs Seeks to understand customer requirements and deliver services that are responsive to diverse customer needs.Providing Excellent Customer Service Meets customer needs through excellent customer service. Analysing and using Evidence Uses information to understand performance and make decisions. Deploying People and Resources Effectively Uses resources flexibly and creatively in ways that promote diversity and support the principles of sustainable development. Delivering Results Manages performance to deliver business objectives and meet performance standards. Managing Finance Monitors and manages finances to ensure value for money.Demonstrating Integrity Demonstrates integrity at all times. Demonstrating Customer Insight Expertise Understands customer insight tools and techniques and uses them to generate insights which lead to an improved service and experience for DWP customers. Improving Performance Continuously Se eks and implements ways of improving performance. Working Collaboratively Works collaboratively in ways that value diversity and add to efficiency. Providing Direction Provides and communicates clear direction to achieve DWP strategic objectives.Building Customer Insight Capability Establishes effective stakeholder relationships and contributes to an increasing capability across the organisation for insight generation and application. Engaging with Change Implements change in support of DWP strategic objectives. Communicating with Impact Communicates in ways that promote understanding and maintain confidentiality. DWP Competency Framework for the Customer Insight Profession Delivering a Professional Service Knowing the BusinessUnderstands the organisation and its customers and contributes to its success by: †¢ Performing in a way that demonstrates understanding of their role within customer insight; †¢ Working in ways that supports the aims, visions and values of the organ isation in being an exemplar of customer service; †¢ Understand what’s most important to DWP customers and the role customer insight plays in developing the customers’ service experience; †¢ Working in ways that support learning from customer feedback; †¢ Working in ways that meet the requirements of the DWP Customer Charter.LEVEL Analysing, Improving and Changing Analysing and Using Evidence Delivering a Customer Focused Service Responding to Customer Needs Investigates, understands and responds to the needs of customers – internal and external – by: †¢ Using appropriate questioning techniques; †¢ Building and maintaining excellent relationships with customers; †¢ Responding to customer feedback; †¢ Treating all customers fairly and with regard to diverse needs.Uses information to assess progress and make decisions by: †¢ Identifying and interpreting relevant sources of information; †¢ Organising information i n a way that helps analysis; †¢ Extracting and presenting information appropriately. 1 Demonstrating Customer Insight Expertise Demonstrates expertise by: †¢ Maintains awareness of relevant customer insight tools and techniques; †¢ Giving colleagues and customers a positive impression of themselves and the organisation; †¢ Using information to inform customer insight decisions and making improvements within their area of ork; †¢ Providing soundly based advice to inform actions in response to customer issues, such as complaint handling/ redress. Providing Excellent Customer Service Delivers excellent customer service by: †¢ Using skills and resources to deliver the best possible service; †¢ Dealing with customer requests, queries and problems; †¢ Meeting customer service standards and requirements. Improving Performance ContinuouslyLooks for better ways of working to improve performance of self and team by: †¢ Reviewing own performance to identify areas for improvement; †¢ Considering a range of approaches when determining how to do things better. Building Customer Insight Capability Builds trust with stakeholders by: †¢ Maintaining a working knowledge of relevant customer insight activity being conducted; †¢ Maintaining a working knowledge of complaints handling/redress policy; †¢ Taking pride in their work, the service they offer and the benefits for the customer; †¢ Demonstrating a proven track record for customer service, delivery and capability.Engaging with Change Helps make changes work by: †¢ Seeking clarification if unsure about reasons for change; †¢ Supporting the implementation of change by making constructive suggestions; †¢ Helping others during times of change and respecting their rights to different views and ideas. DWP Competency Framework for the Customer Insight Profession Managing People and Performance Delivering ResultsKnows what is required in their day t o day work and takes responsibility for working to a consistently high standard by: †¢ Agreeing role requirements with those they report to and work with; †¢ Planning and managing day-to-day workload to meet agreed targets and deadlines; †¢ Consistently applying policies and procedures that are relevant to the role; †¢ Recognising and reporting risks to the successful completion of work; †¢ Making best use of the available technology and ensuring security of personal and other official information.LEVEL Leading Demonstrating Integrity Building Capability Developing Knowledge and Skills Develops the knowledge and skills needed to meet the requirements of the job and the objectives of the team by: †¢ Understanding their own strengths and development needs, taking into account feedback from others; †¢ Seeking new and better learning and development opportunities, including those available as part of their daily work activity; †¢ Applying and shar ing skills and knowledge learned; †¢ Giving constructive feedback to colleagues. Displays integrity and honesty by: †¢ Keeping promises and fulfilling commitments; †¢ Being able to admit when they have made a mistake; †¢ Building relationships which balance achieving the task with an appreciation of others’ needs. Deploying People and Resources Effectively Makes best use of own time and other resources by: †¢ Monitoring how their time is used and proposing more efficient ways of working; †¢ Reducing wastage and encouraging others to do the same; †¢ Considering the environmental impact of their actions.Working Collaboratively Adopts a business-like approach to working relationships that respects diversity and contributes to effective team working by: †¢ Listening and responding positively to people with differing views and opinions; †¢ Providing honest and constructive feedback and challenging negative behaviours; †¢ Working wi th others to achieve team objectives; †¢ Responding appropriately to diverse needs of others. Managing FinanceHelps to achieve value for money by: †¢ Applying relevant financial and procurement procedures; †¢ Considering value for money of all their actions; †¢ Raising relevant queries on financial reporting. Communicating with Impact Communicates clearly taking account of individual need by: †¢ Adapting communication style to the needs of the audience; †¢ Presenting own views clearly and building on the views of others; †¢ Safeguarding personal and other sensitive, official information.

In the gutter and other good essays

In the gutter and other good essays In the gutter and other good places The award winning film documentary In the gutter and other good places by Christine Richey is a multi-spectral view of three Calgary dumpster diving bottle pickers. The film traverses the ordinarily drawn stereotype of the homeless pickers of Calgary, and provides another compassionate standpoint on the choices and circumstances that have embodied their current predicament. Richey selects three very different street people for her story all with their unique backgrounds. Challenging assumptions about street people and their image to society, we are introduced first of all to Ron who has a masters degree in engineering sciences and was an senior employee for Gulf Oil earning $33,000 until alcoholism caused him to resign, we are then introduced to Colin a highly educated 22 year old man with a Russian accent. Collin himself has made the choice to be a bottle picker because of a combination of his mothers death and his views towards society. Upon his mothers passing Colin received $90,000 in inheritance and was to pursue an interest in electrical engineering, however Colin refuses to touch a dime out of his account stating harrowely that this is the way lives and is the way he wants to live What do I want? I would like to get myself out of the financial sector... maybe all the way into the financial gutter and Garbage its the number one industry in Nor th America and Im in the number one business. Finally we have jean who returned home one night as a married man to find that his wife had abandoned him and taken his two young children this led Jean to alcohol and nearly twenty years later on the street as an older bottle picker with kidney and liver problems. In summation, Richey sought to educate the Canadian populous of the backgrounds of the bottle pickers to show that they are not static shells that they have substance and a ...

Free Essays on Blake Quote

In The Book of Thel, Robert Blake makes the claim, â€Å"Everything that lives, lives not alone, nor for itself.† The quote suggests all living entities depend upon each other in some way, for their continued existence. Life, unto itself, is a chain consisting of many links. Each link relies upon another for its strength and durability; such is the case with nature. Even in the remotest of species, one will inevitably trace a relationship between them. A bee, though humans consider it bothersome or threatening, is considered necessary to plant life. A bee is the vehicle that carries many plants’ means of reproduction. A daisy, for example, lures the bee with its sweet scent. Thereafter, the bee travels to one’s backyard, where he or she is found swatting it away. The bee then lands on another daisy, ensuring that next spring, one will have a bouquet to pick from Perhaps the bothersome bee, will not be so hastily swatted next time. The example of the relationship between human and bee, is not far removed from relationships between humans. It is easy for many people to succumb to narcissism. After all, only they know what is truly occurring in their minds, and only they know what is meant by their actions. However, people affect each other on a daily basis in some way; positively or negatively. Unfortunately, many of these links to each other go unnoticed as often as the links are formed. A Volkswagon commercial provides a fitting example. The television ad begins with an attractive woman greeting a man on the street, with a warm smile. The man, obviously uplifted from this encounter, notices a napkin falling from a table where two more people are sitting. The man graciously picks it up and the couple smile at him in thanks. Still smiling, the couple look up at a young man walking past them. The young man, catches the infection from the couple and thus, smiles in turn. At this point, if the example occurred... Free Essays on Blake Quote Free Essays on Blake Quote In The Book of Thel, Robert Blake makes the claim, â€Å"Everything that lives, lives not alone, nor for itself.† The quote suggests all living entities depend upon each other in some way, for their continued existence. Life, unto itself, is a chain consisting of many links. Each link relies upon another for its strength and durability; such is the case with nature. Even in the remotest of species, one will inevitably trace a relationship between them. A bee, though humans consider it bothersome or threatening, is considered necessary to plant life. A bee is the vehicle that carries many plants’ means of reproduction. A daisy, for example, lures the bee with its sweet scent. Thereafter, the bee travels to one’s backyard, where he or she is found swatting it away. The bee then lands on another daisy, ensuring that next spring, one will have a bouquet to pick from Perhaps the bothersome bee, will not be so hastily swatted next time. The example of the relationship between human and bee, is not far removed from relationships between humans. It is easy for many people to succumb to narcissism. After all, only they know what is truly occurring in their minds, and only they know what is meant by their actions. However, people affect each other on a daily basis in some way; positively or negatively. Unfortunately, many of these links to each other go unnoticed as often as the links are formed. A Volkswagon commercial provides a fitting example. The television ad begins with an attractive woman greeting a man on the street, with a warm smile. The man, obviously uplifted from this encounter, notices a napkin falling from a table where two more people are sitting. The man graciously picks it up and the couple smile at him in thanks. Still smiling, the couple look up at a young man walking past them. The young man, catches the infection from the couple and thus, smiles in turn. At this point, if the example occurred...

Are alternative energy sources the answer to ending human dependence Research Paper

Are alternative energy sources the answer to ending human dependence on oil - Research Paper Example People who argue that alternative sources cannot end human dependence on oil show skepticism towards alternative energy sources. They argue that no significant breakthrough is yet to come, and therefore it might not be possible for the world to end its dependence on oil. Both schools of thoughts have different arguments for their point of view. In this paper we will explore arguments given by both the sides in great detail, and will try to conclude whether alternative sources of energy can, in fact, end human dependence on oil or not. Alternative Energy Sources Can end Human Dependence on Oil In this section we will present arguments given in favor of the alternative sources of energy. Firstly, this school of thought highlights the dangers of pollution, which is a consequence of our dependence on oil. Alternative sources of energy should be appreciated because they can significantly reduce pollution that is a direct consequence of oil. Using oil as a source of energy is extremely har mful for the society and therefore alternative sources of energy should be explored. Natural oil also creates problems for the environment and makes life difficult for the people in general. Many skin and lung diseases are common in people who live in highly polluted regions. This is all because of human dependence on oil. The impact of dependence on oil is extremely harmful for the sustainable world. Many oil companies are busy extracting oil reserves that are beneath the seas and oceans. This causes problems for the sea life and is detrimental for underwater animals. Sea pollution also affects human economy as fishing is a source of income for a large number of people all over the world. This is another dangerous consequence of increasing dependence on oil. All these points are made by people who support alternative sources of energy in order to make the world realize about the dangers of use of oil. They believe that people in general have long been fixated with the idea of using oil as energy without realizing its dangers. It is therefore vital, according to this school of thought, to make people understand dangers of oil use. There is a lacking of belief that alternative sources of energy can replace oil, and this is why alternative sources of energy are not popular today. Dangers of oil are presented as argument in favor of alternative sources of energy. Another argument made by supporters of alternative sources of energy is that there is already technology available that can reduce human dependence on oil. They argue that in fact today we can use alternative sources of energy to reduce human dependence on oil because the technology is already available. For example solar energy, electrical energy, wind energy, and bio fuels are good alternative of oil , and all of them can play a role in decreasing pollution, associated with use of oil, significantly. All the above mentioned sources of energy are renewable sources and technological advancement is consta ntly lowering the cost these sources making it feasible (Turk & Bensel, 2011). This is quite an argument given by people who favor the use of alternative sources of energy. They argue that technology is already available and its feasibility is also improving every day, and this is why alternative sources of energy can play a significant role in reducing human dependence

The Persuaders Essay Example | Topics and Well Written Essays - 500 words - 1

The Persuaders - Essay Example The 2004 presidential campaign is also made a part of this video to explicate how the two persuaders, the Republicans and the Democrats, tried to take maximum advantage of innovative techniques to attract and persuade voters on basis of their individual demographic profiles. However, the catch-22 is that with more fierce bombardment of marketing techniques, it has also become increasingly harder to get consumers to respond to them. It is implied that as the marketing claims continue to become more sophisticated, consumers also continue to get more cynical. This has prompted refinement of old techniques by the persuasion industries to reestablish a bond between Americans and various brands. The video shows that in order to establish a magical and long-lasting connection with consumers, many brands have begun to use very surprising techniques like hiring of linguists and brain researchers as brand managers. Such brand managers seek to awaken the hidden desires of consumers by their magical words to influence their decision making when they go to a store to buy a certain product. Although they strive to create an emotional connection between consumers and their brands, there is much debate on whether these connections could be held real. My personal opinion is that often such brand managers, instead of honestly explaining the real message and promise behind the brand, only mean to manipulate consumers, misguide them, and tarnish their tastes. It is not uncommon for consumers to get lost or carried away while listening to these brand managers work their magic with their words. For example, the reality can turn out to be drastically different after buying a product and dis covering the contrast between its real value and the value promised by brand managers earlier on. I use an Apple iPhone and I can demonstrate well how the relatively new marketing trend, in which consumers are persuaded by brands to buy a product to